Question 1

What is primary care reimagined?

Accepted Answer

It’s a model that begins where most practices fall short — starting with lifestyle and nutritional foundations and asking the deeper questions to uncover root causes.
At Bridge Street Health, we’ve reimagined what primary care can be by bridging the gap between conventional medicine and functional, lifestyle-based care. We show up not just as clinicians, but as trusted partners — walking with each patient on their unique path to lasting vitality and whole-person wellness.

Question 2

Can I meet the Bridge Street Health team before I join?

Accepted Answer

Absolutely! We want to meet you too to make sure we’re a good fit for you and vice versa. Email us at info@bridgestreethealth.com (info@bridgestreethealth.com)to make an appointment.  Or fill out the Contact Us form below.

Question 3

Do you accept insurance?

Accepted Answer

No. We do not bill any insurance plans. If you have health insurance you can use it for outside services that are not part of your membership, such as labs, imaging, vaccines, medications or visits with specialists.

Question 4

What is included in my membership?

Accepted Answer

Your membership isn’t just about access — it’s about partnership.  Here are some of the benefits you experience:
 • Unlimited visits throughout the year that are unhurried, thoughtful, and focused on you. These may be routine primary care needs like when you are sick or managing a chronic health condition; your visits may also be more focused on improving your health through lifestyle and nutrition coaching.
 • Direct contact with your doctor—in person, text, call, or video
 • Root-cause care with deep dive assessments and personalized plans
 • Lifestyle support for nutrition, sleep, stress, movement, and more
 • Referrals & coordination when specialists or labs are needed — we guide the process

Question 5

Do you offer a per visit fee option?

Accepted Answer

Yes.  We offer a Pay Per Visit option for Primary Care Services.  The fees and information about this option can be found by at www.bridgetstreethealth.com/services. (https://www.bridgestreethealth.com/services)

If you have questions, call us at 513.790.2923.

Question 6

What's not included in my membership? (copy)

Accepted Answer

Your membership covers all visits and direct access to your provider, but some services fall outside of that monthly fee.  These include services provided by other healthcare entities like:
 • Labs and bloodwork
 • Imaging (like X-rays or MRIs)
 • Prescription medications
 • Vaccines
 • Supplements and over-the-counter medications

While these aren’t included, we work hard to make them affordable and accessible:
 • We’ve partnered with local labs and imaging centers to offer discounted cash prices
 • We’ll always discuss costs upfront, so there are no surprises
 • We can help you find cost-effective prescription options, whether through local pharmacies or mail-order services
 • If you have health insurance, you can usually use this toward these items

Our goal is to keep your care simple, transparent, and budget-friendly — even beyond the exam room.

Question 7

If I have insurance, why should I pay a membership fee for primary care?

Accepted Answer

Because having insurance isn’t the same as having care.
Most insurance plans focus on what's covered, not what's needed. At Bridge Street Health, we focus on prevention, answers, and real connection—not rushed appointments or unnecessary referrals.

Question 8

What are the options for paying my membership fee?

Accepted Answer

We require a deposit of $400 which is applied toward your membership fee. You can pay monthly, quarterly, biannually or annually. You get the equivalent of one month free if you opt to pay annually. We do not offer refunds if you choose to leave the practice before the year is up unless you relocate out of state.

Question 9

Can I use my HSA or FSA dollars to pay the membership fee?

Accepted Answer

HSA Accounts | Starting in 2026, the new federal guidelines allow up to $150/month for an individual or $300 for a family from an HSA account to be used toward direct primary care fees.

FSA Accounts | Flexible Spending Accounts are a little trickier. There are no federal rules about using FSA funds for memberships; it depends on your employer’s FSA administrator. We recommend checking with your specific plan administrator for the details.

Regardless of account type, we can provide detailed invoices upon request to make reimbursement easier.

Question 10

Is your practice open to patients of all ages?

Accepted Answer

We see patients 16 years and older.

Question 11

Do you accept Medicare?

Accepted Answer

No, but we gladly welcome patients who have Medicare coverage, including those age 65 and older. However, it’s important to know that Bridge Street Health does not bill Medicare for services.

Instead, we offer a simplified, membership-based approach that gives you direct access to personalized care—without copays, deductibles, or surprise bills.
We’ll make sure you understand how this works and support you in making informed decisions about your care. You’ll receive clear guidance on how our services complement your Medicare benefits, and we’re always here to answer questions.

Question 12

What if I need emergency care?

Accepted Answer

If you are experiencing a medical emergency, go to the nearest emergency room or call 911.

However, if you are have an urgent, non life-threatening medical need, call us first. We will help to guide you and may save you a trip to the ER or urgent care center. This is true even if you are out of town and need care or guidance about a health issue. Call us and we’ll help to guide you so you can make the best decision.

Question 13

What if I find Bridge Street Health isn't a good fit and I want to discontinue my membership?

Accepted Answer

We understand that healthcare is personal, and finding the right fit matters. If you decide that Bridge Street Health isn’t meeting your needs, you’re free to cancel your membership at any time. The $400 initial deposit to join the practice is non- refundable even if you opt to leave the practice in the first two months.

If you paid for a year in full, we'll expect that you'll be with us for that year, unless you move out of our coverage area. Please ask if you have any questions before you sign up for this option.

Bridge Street Health

PRIMARY CARE REIMAGINED

513.790.2923

FAQs

CONTACT US

Bridge Street Health

YOUR BRIDGE TO A HEALTHY VIBRANT LIFE

Jeremiah 17:7-8